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"I just wanted to thank you for the training and also let you know that you have ruined the next 5 hours of my life... I'm kidding. But no, seriously, now my brain is messed up. I'm here until 10 tonight and have a ton of consumer emails to answer. The problem is that I find myself conflicted, trying to answer these emails without wasting time but I can't because I am stuck on the question that keeps pounding in my head; "Why did this customer have to send an email in the first place" Why does any customer have to send an email. Sending an email is just a faster horse. What do we do to eliminate a large number (if not all) of consumer emails. I'm sitting here dreaming up online information centers with YouTube videos, images, and documents. These customers are already online sending an email, whey can't they click something to get the answer without working and waiting for it? Email is just the start of this madness... you can ask the same questions of phone calls and defective returns. The three make up most of what my department does all day, everyday.
Anyway, thanks for complicating the heck out of life. The training was incredibly beneficial, applicable in all areas of life, and obviously thought provoking. I look forward to more soon.
Take care-
Nate"
Nathan Osborne
Ecommerce Customer Service
“The best professional development course I have taken. No dull moments. Great use of cases and great explanation of tools to be used to support this methodology.”
Rob – Collective Brands
"It is the truth though that the six sigma approach has truly changed the way I think now. Only wish I could have learned this earlier in my career"
Lisa - Collective Brands
I took away something from every class. I will improve my processes at work as a result of the class. I have changed my fall Syllabus for BU634 Production/Operations Management as a result of the class.
William L Roach
Professor - Washburn University
The course was excellent. It was very well organized. The pace was great. Doug Von Feldt provided relevant examples, which made the material understandable and entertaining.
Denise Bergin
Security Benefit Group
Very clear and concise course, good relevant material, well taught and to the point.
Mike Jeppesen
DSVP - Collective Brands
This session made me feel I could love using Six Sigma. In my work at Target, many of these systems are in place so its cool to see how I can fit with these ways of thinking.
Erik Oldberg
Target
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